I could not able to resolve this simple billing issue and had to result to file complains with the BBB and Maryland Attorney General, HEAU.
The part that give them a "0" was their billing and claims department. They tried to bill me over what the EOB indicated. and was not willing to explain why they have a higher amount. They give me a bogus excuse of "you saw a specialist" (for a routine eye exam?) and they also told me that I was responsible for it regardless of what the EOB said(need to check that out with the AG). They also threaten to send my now inflated(300%) bill to the collection agency if I don't pay them the whole amount. They were not willing to give me an accounting of their claim in order for me to reconcile the difference between what they think they need to collect and EOB.
Great knowledge and service!
The medical staff seems competent. They seem to be able to take you in at your appointment time, However Long waits between stations for a routine exam. The wait to work ratio is about 4:1. The whole process take about 1hr. while the actual working time is about 10-15 min. including the registration process. This is not desirable, but normal for a bigger practice.
Center For Total Eye Care is a US Doctor based in Westminster, Maryland. Center For Total Eye Care is located at 826 Washington Rd #200, Westminster, MD 21157, USA.
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