I had a cluster of a day and needed to rent a car. Thomas behind the counter helped me figure out what I needed to do to get behind the wheel. I wasn't even able to rent from Hertz because of an unforeseen issue, which Thomas handled professionally and with kindness. He referred me to a rental place that would be able to help me out. I didn't even use Hertz's business that day, but Thomas was so helpful I can't recommend them enough.
This was the worse service I have ever received. I set up my appointment a week in advance so that I would be picked up at my body shop. The driver was not there on time and when I called I was told they didn't have any of my information. I had to go through the insurance company so they could provide the information they were already supposed to have. The driver finally picked me up an hour after the scheduled time. I hope I never have to deal with them again.
Called on a Monday morning to see if I could rent a standard sedan. They only had a Chevy Spark, which I could not use. The man who answered the phone said more cars were coming later that day and they would have something that fit my needs. He took my phone number and told me he would call me back when it arrived. After sitting at the garage where my car was towed to for 5 hours, I called back and the man who answered said that they still only had the Chevy Spark and he had my number and would call me when the other car arrived. When the garage was closing for the day, I called once again and no one answered because they were closed. I sat outside of the garage until I had a friend that could pick me up. How could a rental car business only have 1 rental car? Why did no one call me back so that I could make other arrangements? Sorry Hertz but you just lost over $500 for this 2 week rental and all future business of mine.
Hertz is a US Car Rental based in Westminster, Maryland. Hertz is located at 461 Baltimore Blvd, Westminster, MD 21157, USA.
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