Pizza tastes great, but the drivers take their good old time getting to my house which is about 10 minutes away. I have waited for my pizza for over an hour before on more than one occasion. That is not good especially when I have six mouths to feed.
My number 1 go to pizza place. The best pizza for your money. Great deals and great pizza. The app and website are very user friendly and are convienient for tracking orders.
Ordered pizza online for delivery in Westerminster MD today. Two hours later my daughter called me stating that the pizza is still not there. So I called and asked when I could expect it. Guy on the phone " oh it's ready for pick up" me "I ordered it online for delivery NOT PICK UP". Guy " well thats what is in the system. We can still derliver it to you for the extra delivery charge" I agreat to it thinking they will have the courtesy to make a new one since it had been more the 2 hours that I ordered this. So another 15-20 min later Pizza gets delivered. All good right??? No....I received a icecold pizza and a Soda for $19.48 plus delivery charge. So I called them up again, this time really upset and asked for the manager. I explained the situation and asked what they will do to fix this problem since I never even had gotten a call to say" hi mam there is a order ready here for pick up. His response was "well it was already made" I told the guy that I'm not at all satisfied with this service and that I will not leave a good review and I will not be back again and asked again what is he going to do to fix this. He responded that can give me a credit towards my next Order." REALLY?????? Did you hear what i just said?? So I ask for someone higher up to complain about this fiasco and he said "I can't do that I'm not allowed to. You can just leave your review and they will read it and contact you ." NOT HAPPY AT ALL WITH THIS SERVICE OR HOW THE SITUATION WAS HANDELED.
Update: I just got of the phone with costumer service. Still haven't gotten the problem resolved but I was treated very respectful/friendly and she even apologized for this situation. She said someone will get in contact with ASAP. I had expected for my very first call to be handeled like this when I called for a update on my order.
This shop has no concept of customer service. If you place your order online take a screenshot of what you ordered or expect to pay twice. I placed an online order for pasta with marinara sauce and no cheese. I checked this more than once as I always do because my daughter is allergic to dairy. When the order arrived the pasta had a white sauce and was covered in cheese. I called to correct the issue and was told quite rudely that since the order came in that way on-line it was my fault and they would do nothing for me. “Since we did nothing wrong, you’ll need to pay for it”. Needless to say, we will not be buying from them again.
There was a car accident on 27 in front of our store and the road was closed. Jim, the 67 year old Delivery God, parked up at the Westminster Mall and walked through the woods to deliver the pizza. Who does that? Dedication most appreciated!
Domino S Pizza is a US Meal Delivery based in Westminster, Maryland. Domino S Pizza is located at 457 Baltimore Blvd, Westminster, MD 21157, USA.
Please contact with Domino S Pizza using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Domino S Pizza opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Meal Delivery in Westminster